Effective Date: January 23, 2025
At IPTV Space LLC, customer satisfaction is our priority. We strive to provide high-quality IPTV services with minimal disruptions. However, we understand there may be instances where you are unsatisfied with your experience. This Refund Policy outlines the circumstances under which refunds may be issued.
1. General Refund Policy
1.1. No Refunds After Activation
Once your IPTV subscription is activated, we are unable to offer refunds. Activation includes providing you with login credentials and access to our services.
1.2. Refunds for Technical Issues
If you experience technical issues that prevent you from using the service and our technical support team is unable to resolve the issue within 7 days, you may be eligible for a refund.
To qualify:
- The issue must be reported to us immediately via support@iptvspace.com or +212 6 7890 1234.
- You must provide details of the issue (e.g., screenshots, error messages, or descriptions).
- The issue must be confirmed as originating from our system and not due to your internet provider, device compatibility, or other external factors.
2. Conditions for Refunds
Refunds will only be considered under the following circumstances:
- Technical Failure: Our servers are unable to deliver the service as promised.
- Unauthorized Payment: If a payment is made in error or without your authorization, you must contact us within 48 hours of the transaction.
3. Refund Request Process
To request a refund, follow these steps:
- Contact Support: Email us at support@iptvspace.com or WhatsApp us at +212 6 7890 1234 with your request.
- Provide Proof: Include proof of payment and details of the issue (if applicable).
- Resolution Period: Allow up to 7 business days for our team to review and resolve the issue. If the issue cannot be resolved, we will initiate a refund.
4. Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:
- You change your mind after purchasing the subscription.
- The service is disrupted due to your internet connection, device incompatibility, or incorrect setup.
- Any issues related to third-party IPTV apps or hardware not provided by IPTV Space LLC.
- You fail to follow installation instructions or ignore troubleshooting advice from our support team.
- Expired subscriptions or unused days in your current subscription period.
5. Payment and Refund Processing
If your refund request is approved:
- Refunds will be issued to the original payment method used for the transaction.
- It may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment processor.
6. Contact Us
If you have questions or need further clarification about this Refund Policy, please reach out to us:
- Email: support@iptvspace.com
- Phone: +212 5 1234 5678
- WhatsApp: +212 6 7890 1234
